The following terms apply to all returns unless otherwise agreed in writing.
1. Return Conditions
Returns are only accepted following written agreement with Spillvac.com. For a return to be approved, the following conditions must be met:
- Return requests must be made within 30 days of the delivery date.
- The product must be unused, undamaged, and in its original packaging.
- Return shipping costs are borne by the customer.
- A restocking fee of up to 20% of the product value may apply to cover administrative and handling costs.
2. Claims
Claims are only accepted in the event of manufacturing defects or faults that occur despite proper use within the intended area of application.
- Claims must be submitted in writing within five business days (Monday to Friday) of discovery of the defect, or of delivery in the case of obvious defects.
- Visible damage upon delivery must be documented with photos and reported immediately.
- Spillvac.com will assess whether the issue qualifies for a warranty claim based on technical evaluation.
- In the case of an approved claim, the product will be replaced at no extra cost.
- Return shipping for approved claims will be paid by Spillvac.com.
3. Exclusions from Warranty
Claims will not be accepted if:
- The product has been used outside its intended application (e.g., environments with poor compressed air quality).
- The damage was caused by incorrect installation, handling, or maintenance.
- The product has been modified without prior written approval from Spillvac.com.
4. Return Process
To initiate a return or claim, contact our customer service at info@spillvac.com with the following information:
- Order number
- Product article number
- Reason for return or claim
- Photos of the defect or damage (if applicable)
We will respond with further instructions within 1–2 business days.
You can also use the return and claim form on our Support page.
5. Replacement
If a claim is approved, a replacement product will be sent. No refunds are issued for approved claims.